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New Contributor vlaxep1
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Weebly websites

Hi Optus,

 

We have a website with 'Weebly' and are encountering issues with customers not being able to access our website. This may be due to Optus blocking access to Weebly websites. I believe this is the case as we have no issues accessing our site via the different devices when NOT using our Optus home network. However we cannot access our site cathughesxo.com from any device connected through our Optus broadband.

 

Andrew

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Online Community Manager
Online Community Manager

Re: Weebly websites

Hi Andrew, 


I'm able to access your website from my side. Just to be sure, I also accessed the website from my mobile which is connected to the 4G Mobile Network. I've done the same for a number of other websites hosted on Weebly and they're all working fine.


I used a few of the examples Weebly post on their own website. 


What type of Broadband service are you using at home i.e. ADSL, Cable or NBN? 



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New Contributor vlaxep1
New Contributor

Re: Weebly websites

Hi Dan, 

Home network is Optus fixed NBN broadband. I'm no longer able to recreate the issue on a PC but the issue persists on mobile devices connected to that network. Also tested on a friend's phone using 4G optus and could NOT access the site.

 

Andrew

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New Contributor vlaxep1
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Re: Weebly websites

Before you ask, the friend's phone was in a different location and not connected to the network at our home!
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Online Community Manager
Online Community Manager

Re: Weebly websites

Could you try the below: 


If you're using the HTTP prefix try  to https:// Instead of http://


Other than, we'll we'd really need a trace route result.


That way, we can see at which point the request is getting stuck.


If you want perform a trace-route from a mobile device, you can  download a third-party app or use web-based app like Traceroute.org



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New Contributor vlaxep1
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Re: Weebly websites

Hi Dan,

http or https makes no difference, as do different browsers.

Trace route result here:

Hop number: 1Connected to: assc-ultrafw-vlan2598.dc10.neustar.com ( 10.176.98.1 )Roundtrip times: 2.461 ms
2.436 ms
2.414 ms
Hop number: 2Connected to: ashlfnsw02-vlan102.dc10.neustar.com ( 10.176.2.3 )Roundtrip times: 2.745 ms
2.745 ms
2.727 ms
Hop number: 3Roundtrip times: Timed out.Hop number: 4Connected to: ashihnrtr01-vlan502.dc10.neustar.com ( 156.154.196.2 )Roundtrip times: 5.167 ms
5.165 ms
5.148 ms
Country: united statesHop number: 5Connected to: et-0-0-43-3.cr2-was1.ip4.gtt.net ( 173.205.39.229 )Roundtrip times: 5.139 ms
5.144 ms
5.101 ms
Country: germanyHop number: 6Connected to: ae11.er1.iad10.us.zip.zayo.com ( 64.125.12.173 )Roundtrip times: 5.115 ms
6.555 ms
1.939 ms
Country: united statesHop number: 7Roundtrip times: Timed out.Hop number: 8Connected to: ae9.cs2.dca2.us.eth.zayo.com ( 64.125.25.100 )Roundtrip times: 80.984 ms
80.997 ms
80.918 ms
Country: united statesHop number: 9Connected to: ae3.cs2.iah1.us.eth.zayo.com ( 64.125.29.45 )Roundtrip times: 81.605 ms
83.597 ms
81.562 ms
Country: united statesHop number: 10Roundtrip times: Timed out.Hop number: 11Connected to: ae12.cs2.lax112.us.zip.zayo.com ( 64.125.26.183 )Roundtrip times: 93.39 ms
96.562 ms
96.117 ms
Country: united statesHop number: 12Connected to: ae2.cs2.sjc2.us.eth.zayo.com ( 64.125.28.196 )Roundtrip times: 78.317 ms
78.333 ms
77.786 ms
Country: united statesHop number: 13Connected to: ae27.cr2.sjc2.us.zip.zayo.com ( 64.125.30.233 )Roundtrip times: 76.426 ms
76.317 ms
77.538 ms
Country: united statesHop number: 14Connected to: ae11.mpr4.sfo3.us.zip.zayo.com ( 64.125.24.226 )Roundtrip times: 77.823 ms
77.146 ms
77.259 ms
Country: united statesHop number: 15Roundtrip times: Timed out.Hop number: 16Roundtrip times: Timed out.Hop number: 17Roundtrip times: Timed out.Hop number: 18Roundtrip times: Timed out.Hop number: 19Roundtrip times: Timed out.Hop number: 20Roundtrip times: Timed out.
AND SO ON up to 64 hops
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New Contributor vlaxep1
New Contributor

Re: Weebly websites

trace route result was performed from a mobile device running on home network which is Optus NBN.

Able to access cathughesxo.com from PC connected to same network, but mobile device no.

As stated earlier, a friend's Optus 4G phone in another location was unable to access also.
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