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Can you access and login to the MyOptus account at
? If not you might need to reset password.
Separately, I'd recommend moving to another email address for business. Either a gmail for free, or pay a few dallars a month for a custom address.
I raised this case on 16/07/20 - see if Optus can advise what is happening about inability to login.
Has anyone else had an update or a solution