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New Contributor
New Contributor

Webmail

 Why is webmail painfully slow?

I don't have issues with any other web pages or email accounts.

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11 Replies
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Respected Contributor
Respected Contributor

Re: Webmail

Its because Optus' mail servers are very often overloaded.

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New Contributor
New Contributor

Re: Webmail

Hmm. Why doesn’t Optus fix it?

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New Contributor
New Contributor

Re: Webmail

so what can we do to make it faster

 

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Moderator
Moderator

Re: Webmail

Hi @monty54, sorry to hear about your Optus Webmail issue. Is this through an email application like Outlook, Windows mail etc? Does the issue replicate when you login directly via the Webmail → website? Has clearing the cookies / cache helped? How about using a different browser. If it is through an application then please refer to our Email → Help & Support page for more info.


If the issue still continues then please raise it with our Technical Support team either via the → messaging service or by calling them on  131344 - Mon - Fri 8am - 8pm AEST to assist you further.



Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor
Occasional Contributor

Re: Webmail

@Kartika 

Has anyone in Optus understand this is happening again & again...I have already inform them 3 times from Monday. 

 

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Contributor
Contributor

Re: Webmail

I have raised case number 22841747 for anyone to reference that

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Moderator
Moderator

Re: Webmail

Hi @jawsjaws, apologies for any inconvenience caused to the issues with your webmail. We're aware of an issue impacting the webmail services (REF#22841747) at the moment. Our Tech teams are working to restore services as soon as possible. We appreciate your patience in the meantime.



Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor
New Contributor

Re: Webmail

What is going on with webmail? Either it is painfully slow or now it won't let me log on?

A bit more communication from Optus on what they are doing to fix this mess. Just telling us the techs are on it is BS!