Weak coverage in Carnegie area.


Hi, I just moved to Carnegie from the city with a 12-month sim only contract. While the city had exceptional internet speed, in Carnegie it is quiet the opposite. Whats the issue? 


Download speeds dropped from 80Mbps to 4Mbps

Re: Weak coverage in Carnegie area.


You need to remember that everywhere will perform differently with Mobile Broadband, especially between the city and the suburbs. In the city you'll have a tonne of Microcells serving the area, in building taking the load and much much more coverage options. 


In the suburbs (ie: Carnegie), you have a concentration of users without the concentration of hosting cell sites.


Using the Service Status tool, did you check if there was any problems in your area?


What device?

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Re: Weak coverage in Carnegie area.


The Service Status Tool said that there were no problems in my area, and no one from the Yes Crowd answered my question. 


I understand the performances changes from place to place, but this is a drastic drop and it is quite annoying. I just began my plan and it would be too expensive now to cancel it. 


What is another solution?

Re: Weak coverage in Carnegie area.


This is not something that we can currently assist with here on the forum. 

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. 

If not, please chat with us.  

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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