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New Contributor etherlight
New Contributor

Weak coverage in Carnegie area.

Hi, I just moved to Carnegie from the city with a 12-month sim only contract. While the city had exceptional internet speed, in Carnegie it is quiet the opposite. Whats the issue? 

 

Download speeds dropped from 80Mbps to 4Mbps

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Trusted Contributor
Trusted Contributor

Re: Weak coverage in Carnegie area.

You need to remember that everywhere will perform differently with Mobile Broadband, especially between the city and the suburbs. In the city you'll have a tonne of Microcells serving the area, in building taking the load and much much more coverage options. 

 

In the suburbs (ie: Carnegie), you have a concentration of users without the concentration of hosting cell sites.

 

Using the Service Status tool, did you check if there was any problems in your area?

 

What device?

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
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New Contributor etherlight
New Contributor

Re: Weak coverage in Carnegie area.

The Service Status Tool said that there were no problems in my area, and no one from the Yes Crowd answered my question. 

 

I understand the performances changes from place to place, but this is a drastic drop and it is quite annoying. I just began my plan and it would be too expensive now to cancel it. 

 

What is another solution?

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Online Community Manager
Online Community Manager

Re: Weak coverage in Carnegie area.

This is not something that we can currently assist with here on the forum. 

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. 

If not, please chat with us.  


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