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2019-04-16 01:15 AM
Hi, I just moved to Carnegie from the city with a 12-month sim only contract. While the city had exceptional internet speed, in Carnegie it is quiet the opposite. Whats the issue?
Download speeds dropped from 80Mbps to 4Mbps
2019-04-16 02:46 PM
You need to remember that everywhere will perform differently with Mobile Broadband, especially between the city and the suburbs. In the city you'll have a tonne of Microcells serving the area, in building taking the load and much much more coverage options.
In the suburbs (ie: Carnegie), you have a concentration of users without the concentration of hosting cell sites.
Using the Service Status tool, did you check if there was any problems in your area?
2019-04-22 07:08 PM
The Service Status Tool said that there were no problems in my area, and no one from the Yes Crowd answered my question.
I understand the performances changes from place to place, but this is a drastic drop and it is quite annoying. I just began my plan and it would be too expensive now to cancel it.
What is another solution?
2019-04-23 12:43 PM
This is not something that we can currently assist with here on the forum.
If not, please chat with us.
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