cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Occasional Contributor rayyyyy
Occasional Contributor

Very poor reception at home

I've posted this question before but I forgot to reply the Optus staff's message, so I just put it here again.

 

Hi Optus and guys,

 

I moved to Lewis Ave at Rhodes from Sydney City last month, and I just found the mobile phone reception is very poor in my home. It has 0 out of 5 signal bars on the 4G network in my living room, only 1 in my bedroom, and only 2 even on the balcony. Now I have to stay on WCDMA/GSM network. I've tried Optus WIFI-talk but it seems useless... Is there any solution to the poor reception at home like this?

20170823100452.jpg

 

Also, is it possible to transfer my number to other operators without breach my phone contract, as I think the poor reception is not my fault?

 

Thanks,

Ray

Tags (2)
6 Replies
Highlighted
RetiredModerator JordanOptus
RetiredModerator

Re: Very poor reception at home

Hey Ray, I've just replied to your DM!

0 Kudos
Reply
Esteemed Contributor
Esteemed Contributor

Re: Very poor reception at home

Rhodes seems to be having some issues (See below). 

 

Several towers are being upgraded and one has some specific fault.

 

Hopefully these are the cause of your problem and will improve (No timelines on the issue though).

 

You can ask to end the contract with no reception at home. See what they say.

 

Regards

 

Peter Gillespie

 

rhodes.jpg

0 Kudos
Reply
Occasional Contributor rayyyyy
Occasional Contributor

Re: Very poor reception at home

Thanks Peter! I've contacted Optus and they are now on my issue. Cheers~

0 Kudos
Reply
New Contributor yass11
New Contributor

Re: Very poor reception at home

I have the same problem! no signal inside the flat !

0 Kudos
Reply
Occasional Contributor rayyyyy
Occasional Contributor

Re: Very poor reception at home

At last, I decided to cancel my contract and ported to Telstra.

Since I've moved out from that apartment, I'm not sure whether reception coverage back to normal or not at that area.

0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: Very poor reception at home

@yass11, just a quick heads up!

 

I've replied back to your comment on thread → https://yescrowd.optus.com.au/t5/Mobile/really-bad-reception/m-p/382873#M51005. You're welcome to chat with us there. 

--------------------------------------------------------------
We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Top Contributors