Hi @duayne1234,
Just to confirm, was this a prepaid device that you had purchased outright from Optus? If that is the case, most prepaid devices are network locked and you can request for a network unlock code by following the steps listed on our How to unlock your mobile device from the Optus network support page.
If you continue experiencing issues, I would recommend getting in touch with our Technical Support team via the My Optus app for further assistance.
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