Showing results for 
Search instead for 
Did you mean: 
Ask a Question

Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

New Contributor
New Contributor

Unable to connect to networ

I bought a new phone it is unlocked I have tried putting five different Sims in their nun connect to any network
0 Kudos
1 Reply

Re: Unable to connect to networ

Hi @duayne1234

Just to confirm, was this a prepaid device that you had purchased outright from Optus? If that is the case, most prepaid devices are network locked and you can request for a network unlock code by following the steps listed on our How to unlock your mobile device from the Optus network support page. 

If you continue experiencing issues, I would recommend getting in touch with our Technical Support team via the My Optus app for further assistance. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

Top Contributors