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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

duayne1234
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New Contributor

Unable to connect to networ

I bought a new phone it is unlocked I have tried putting five different Sims in their nun connect to any network
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Serena_YC
Moderator
Moderator

Re: Unable to connect to networ

Hi @duayne1234

Just to confirm, was this a prepaid device that you had purchased outright from Optus? If that is the case, most prepaid devices are network locked and you can request for a network unlock code by following the steps listed on our How to unlock your mobile device from the Optus network support page. 

If you continue experiencing issues, I would recommend getting in touch with our Technical Support team via the My Optus app for further assistance. 


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