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duayne1234
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New Contributor

Unable to connect to networ

I bought a new phone it is unlocked I have tried putting five different Sims in their nun connect to any network
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Serena_YC
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Moderator

Re: Unable to connect to networ

Hi @duayne1234

Just to confirm, was this a prepaid device that you had purchased outright from Optus? If that is the case, most prepaid devices are network locked and you can request for a network unlock code by following the steps listed on our How to unlock your mobile device from the Optus network support page. 

If you continue experiencing issues, I would recommend getting in touch with our Technical Support team via the My Optus app for further assistance. 


----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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