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New Contributor Joannaleighbee
New Contributor

URGENT: international roaming

Hello, 

I’m currently overseas and have activated all relevant roaming. 

I am able to use data and send text messages and receive phone calls however I am unable to make any calls 

please help!!!

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Honoured Contributor
Honoured Contributor

Re: URGENT: international roaming

See if this still works:

 

You can call Optus for free on +61 2 8082 5678 from your Optus service to speak with our customer service teams between 8am and 7pm ADST. 

 

Otherwise login to Optus LIVECHAT here online (24/7). 

 

You could also install something like WhatsApp that will let you make a phone call using data for a few important calls? Your friend / family / business contact needs WhatsApp also installed (Ios or Android)

 

Peter Gillespie

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Online Community Manager
Online Community Manager

Re: URGENT: international roaming

Hello,

A couple of other things to check are that you are dialling the number in the correct format like in Peter's example with +61 to make a call to an Australian number.

If you have that right I suspect you have international call barring enabled on your service which you can chat to us about to have removed.


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