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Occasional Contributor Trecky
Occasional Contributor

Re: UPDATE: Slow browsing of international sites on Optus network

I've been getting 1 bar 4G on my S9 locally in Perth and in Secret Harbour my NBN is down to 1-2 bars maximum. Fetch seems to be working but Stan and Netflix don't work at all through the apps on Fetch. 

 

This went down yesterday just after midday and continues to be the case now. When Optus advises the technicians fixed the issue... well ours isn't fixed. This is impacting working from home via the internet, impacting my child's schooling and study, impacting my down time where watching Netflix or Stan i can no longer do.

 

When will this be fixed for good?

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New Contributor JimR
New Contributor

Re: UPDATE: Slow browsing of international sites on Optus network

My NBN issues seemed to have resolved since late yesterday evening Perth time. So far ok, Netflix and browsing back to normal.

Thornlie WA.

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Online Community Manager
Online Community Manager

Re: UPDATE: Slow browsing of international sites on Optus network

Update at 23rd May 5:42pm Sydney time:

Access to affected websites and applications have stabilised. Our Tech team is continuing to test and monitor performance.

Update at 24th May 4:21pm Sydney time:

Networks have confirmed this issue is resolved with international traffic performance consistently stable.
Networks will continue to closely monitor international traffic performance to ensure no ongoing issues.
Mobile and fixed customers who experience slow browsing are advised to visit our help and support troubleshooting page.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor Edr77
New Contributor

Re: UPDATE: Slow browsing of international sites on Optus network

Hi this problem has now occured through my NBN 3 days ago. I cant game unless I hotspot from my phone. Please advise.

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New Contributor Judson
New Contributor

Re: UPDATE: Slow browsing of international sites on Optus network

Do Optus has a GSM card?

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Online Community Manager
Online Community Manager

Re: UPDATE: Slow browsing of international sites on Optus network

Sure do, Judson 🙂 


Please let us know if you need help with anything further.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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