Apologies for the delay in response and your mobile coverage issue, @Elliot_S. How is the service now? Have you tried basic troubleshooting like switching the phone off and on? You can always check our Network Status → here. If the issue persist then you will need to raise it with Tech Support on 131344 (open 24x7) to investigate further.
Yes I have tried basic troubleshooting, it's not a handset issue, it's one or more towers around the Victoria Park area. As soon as my phone switches to the bad tower, the internet speed drops through the floor, and then recovers as soon as I'm about 100m away or move out of line-of-sight.
I'd rather not have to call a technical support phone line to report your network issue if there's someone on staff here that can easily pass it to the network maintenance crew. It won't just be me that has this issue. I'm surprised your NOC hasn't flagged it already (or maybe it has).
Hey @Elliot_S, I'm sorry we weren't able to respond back to this one sooner. We'd raised a fault ticket 17392985 for our Sydney University site - no S1769. We've had an open ticket since the 18-OCT-2017. There was a remark left on the 21/10/17 advising of a System module failure. We'd reset the site and we've been monitoring it over the course of the last few weeks. Has there been any improvement on your end? I can always reach out to Networks and confirm if they have an update for this one.