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Sladec
New Contributor
New Contributor

Terrible reception in Coomera / Pimpama

Hi 

I recently moved to Coomera area and the Optus signal here is shockingly bad.

I submitted report with Optus and received some sort of automatic SMS update every few days informing me that they were looking in to it, but nothing has improved.

How has this been ignored for so long and are there any plans to upgrade or fix it.
I will have to move my family and I to another provider as soon as our packages expire.

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Jack_YC
Moderator
Moderator

Re: Terrible reception in Coomera / Pimpama

Hi there @Sladec, I've checked our Network Status page and I can see that there is currently some planned network maintenance underway in the Coomera area. That maintenance is scheduled to be finalised by the 10/05. 

Whilst the maintenance is ongoing you may continue to experience some interruptions of your service, however our technicians will aim to keep this to a minimum. 

If you do have any other questions about your service, I recommend sending us a message directly via the My Optus App. We'll then be able to assist further from there.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

petergdownload
Honoured Contributor
Honoured Contributor

Re: Terrible reception in Coomera / Pimpama

If the issue persists then you can exit any contracts usually without penalty. MIght have to wait until 10/5 but after that just contact Optus and explain you have consistent and terrible reception and wish to leave.
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AndS
Super Contributor
Super Contributor

Re: Terrible reception in Coomera / Pimpama

@SladecI would download the "Aus Phone Tower" app on your phone and see what it can find in the way of towers near you. Drill down and find out which network is on the closest tower and if it is Optus then you will have to wait otherwise gran a SIM card when on special at Woolies or Coles for the network on then tower and give it a go and if it is okay then as @petergdownload has indicated try to get out of any contracts without penalty.

 

The "Aus Phone Tower" app android page is:

https://play.google.com/store/apps/details?id=au.com.bitbot.phonetowers&hl=en_AU&gl=US

Sladec
New Contributor
New Contributor

Re: Terrible reception in Coomera / Pimpama

Thanks for the info, I tried the Tower app and can see that Telstra has better support in this area.

I will wait and see if there are any improvements after 10/05 then go from there.

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petergdownload
Honoured Contributor
Honoured Contributor

Re: Terrible reception in Coomera / Pimpama

If you wanted to try a real life test then you could grab a $5 prepaid SIM at the supermarket and see how the reception looks before making any bigger decisions.
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