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mslisab20
New Contributor
New Contributor

Temporary order number - why the delay?

Hi, I changed my plan today (I actually changed it 3 weeks ago, but for some reason it didn’t go through) now I have received a message with a temporary order number saying it can take a week for the real order number to come through, so I can ‘track my order’ I am simply changing from a $40 byo sim plan to a $25 one-no device delivery/sim delivery required.

My billing cycle ends in 3 days. It should (and has been in the past) be a fairly quick process. Why the sudden delay and how will this affect my coming month plan/cost?

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Shauna
RetiredModerator
RetiredModerator

Re: Temporary order number - why the delay?

Hey @mslisab20 - shouldn't take more than a couple of days, providing there's no issues with the plan change.

 

If you'd like us to take a look, send me through a PM with your temp order number, full name and DOB. Happy to clarify 🙂


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