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Kittykat11
New Contributor
New Contributor

Sms sending same multiple times

Why does this happen? I get messages from people saying u just sent the same msg twice up to 8 times. I live in a black spot (thankyou Optus for that!) I have so many sms credits when this happens on prepaid it eats my credit! How can I get this resolved and how could I get some compensation??  

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markdennis
Super Contributor
Super Contributor

Re: Sms sending same multiple times

call tech support for them to clear stuck messages on your number 13344

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Kittykat11
New Contributor
New Contributor

Re: Sms sending same multiple times

A little hard when my coverage drops in and out so calls just don't happen from home, text messages usually what I rely on, and I can't know when this happens it's random. Why would there be stuck messages?  

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JordanOptus
RetiredModerator
RetiredModerator

Re: Sms sending same multiple times

Hey Kittykat11, sounds like a case will definitely need to be raised but you can reach Tech Support via Live Chat too.

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