cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
COVID-19 impact to Yes Crowd & Contact Centres info here
Highlighted
New Contributor
New Contributor

Reporting poor 4g reception

Is there somewhere to report poor mobile reception? I recently was working on Aonach Street, Clayton South, Vic and could barely make a call outdoors.

The owners also told me that they had terrible issues with their own Optus phones and wireless internet.
0 Kudos
Reply
3 Replies
Highlighted
Esteemed Contributor
Esteemed Contributor

Re: Reporting poor 4g reception

There is a tower out at Clayton Road and Fairbank Road that might be near you?

https://www.optus.com.au/about/network/service-status 

0 Kudos
Reply
Highlighted
New Contributor
New Contributor

Re: Reporting poor 4g reception

Thanks. That could be the issue but there are three good towers closer (the property is about 1/2 way between Clayton and Westall station). The owners made it sound like it had been poor for a while.
0 Kudos
Reply
Highlighted
Esteemed Contributor
Esteemed Contributor

Re: Reporting poor 4g reception

I would assume that when one tower goes down the rest have to pick up the slack and given how busy that area is maybe there can't cope.

Possibly lodging a complaint via the online form would be the best option.

https://www.optus.com.au/for-you/support/feedback-and-complaints 

0 Kudos
Reply