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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor Michael1987
New Contributor

Re: Reception Blackout - Belgrave/Lilydale Line

Optus! When are we going to see some changes!!?? 

What is being done to fix this issue!

 

This is beyond rediculous!

New Contributor bramsay
New Contributor

Re: Reception Blackout - Belgrave/Lilydale Line

I support this thread. It is very frustrating to loose reception for large parts of my commute.

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New Contributor eilyk
New Contributor

Re: Reception Blackout - Belgrave/Lilydale Line

Still no better, in fact, it's now worse!!

The loop (I travel through Parliament & Melbourne Central) has dropped off significantly and I now get poor reception all the way between Glenferrie and Box Hill. 

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New Contributor Stusta
New Contributor

Re: Reception Blackout - Belgrave/Lilydale Line

I've just rejoined Optus having been with Telstra for 6 years, and I'm sorry to say the reception on the Belgrave/Lilydale train line between Camberwell and Richmond is as bad as it used to be in 2013. Please address the reception issue for this part of the train line.

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New Contributor soorya25
New Contributor

Re: Reception Blackout - Belgrave/Lilydale Line

Well.. just realised there is a thread for this issue... I've been with Optus for awhile now but this signal issue in the eastern train lines finally got me looking at other carriers, when i found this thread.. here is how bad it is @Optus... passing through Canturbery, Camberwell, Hawthorn, East Richmond.. you can pick out all the Optus customers in the train... coz everyone looks up/puts their phone away.. as it goes unresponsive to any network activity.. its almost funny... Please address this... i will wait until the next billing cycle... and then you've lost a customer.. cheers

Online Community Manager
Online Community Manager

Re: Reception Blackout - Belgrave/Lilydale Line

This is not something that we can assist with here on the forum.
Please chat with us with a log of your dropouts. 


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New Contributor Awoo
New Contributor

Re: Reception Blackout - Belgrave/Lilydale Line

If I wasn't on a plan, I would have left ages ago!

It has improved a little bit, but still very poor around Camberwell.

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New Contributor CutsyCuts
New Contributor

Re: Reception Blackout - Belgrave/Lilydale Line

This is ridiculous, ive been following this thread since October last year and nothing has changed, as others have already stated; the reception feels as if it has gotten worse.... next chance I get I will be changing services.

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New Contributor eilyk
New Contributor

Re: Reception Blackout - Belgrave/Lilydale Line

Agreed!! Telstra it is for my next plan.

I'm having a baby in January and kinda need reception for emergencies. 

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New Contributor Wwll
New Contributor

Re: Reception Blackout - Belgrave/Lilydale Line

It's now Aug 19 and the issue is still there. I have escalated with Optus and ask them to honor the network coverage guarantee to be able to pull out of the plan and return the phone if we're not satisfied with the network.

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