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Re: Reception Blackout - Belgrave/Lilydale Line

Michael1987

Optus! When are we going to see some changes!!?? 

What is being done to fix this issue!

 

This is beyond rediculous!

Re: Reception Blackout - Belgrave/Lilydale Line

bramsay

I support this thread. It is very frustrating to loose reception for large parts of my commute.

Re: Reception Blackout - Belgrave/Lilydale Line

eilyk

Still no better, in fact, it's now worse!!

The loop (I travel through Parliament & Melbourne Central) has dropped off significantly and I now get poor reception all the way between Glenferrie and Box Hill. 

Re: Reception Blackout - Belgrave/Lilydale Line

Stusta

I've just rejoined Optus having been with Telstra for 6 years, and I'm sorry to say the reception on the Belgrave/Lilydale train line between Camberwell and Richmond is as bad as it used to be in 2013. Please address the reception issue for this part of the train line.

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Re: Reception Blackout - Belgrave/Lilydale Line

soorya25

Well.. just realised there is a thread for this issue... I've been with Optus for awhile now but this signal issue in the eastern train lines finally got me looking at other carriers, when i found this thread.. here is how bad it is @Optus... passing through Canturbery, Camberwell, Hawthorn, East Richmond.. you can pick out all the Optus customers in the train... coz everyone looks up/puts their phone away.. as it goes unresponsive to any network activity.. its almost funny... Please address this... i will wait until the next billing cycle... and then you've lost a customer.. cheers

Re: Reception Blackout - Belgrave/Lilydale Line

Ray_YC

This is not something that we can assist with here on the forum.
Please chat with us with a log of your dropouts. 


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Re: Reception Blackout - Belgrave/Lilydale Line

Awoo

If I wasn't on a plan, I would have left ages ago!

It has improved a little bit, but still very poor around Camberwell.

Re: Reception Blackout - Belgrave/Lilydale Line

CutsyCuts

This is ridiculous, ive been following this thread since October last year and nothing has changed, as others have already stated; the reception feels as if it has gotten worse.... next chance I get I will be changing services.

Re: Reception Blackout - Belgrave/Lilydale Line

eilyk

Agreed!! Telstra it is for my next plan.

I'm having a baby in January and kinda need reception for emergencies. 

Re: Reception Blackout - Belgrave/Lilydale Line

Wwll

It's now Aug 19 and the issue is still there. I have escalated with Optus and ask them to honor the network coverage guarantee to be able to pull out of the plan and return the phone if we're not satisfied with the network.

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