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2018-12-03 01:41 PM - edited 2018-12-04 12:20 PM
Then if thats the case im long gone, as soon as my plans have expired, ill be jumping ship to Telstra, and im sure im not the only one, ill give Optus a thumb up for the data they include and price for their plans, but the overall support and lack of knowledge they show customers in terms of the actual devices the sell and advertise is quite terrible, for a example a friend of mine purchased a pixel 3 xl and was told Volte, and wifi calling is possible with the pixel 3 xl, however its currently not on the Optus network....
just likje RCS.
2018-12-03 01:58 PM - edited 2018-12-04 12:21 PM
Maybe i im in the minority, and the general public doesnt care about these features but i do lol, if you sell a product you expect it to work 100% in regards to its software capabilities and smartphone features, etc like its, Volte, Wifi Calling, RCS, features which are ready to go out of the box with the Pixel 3/ XL, but are eld back by Optus......these are all enabled to use right now on Telstra.
Optus this needs to be escalated, from Optus Chat representatives, to someone in the actual know, who can communicate WHEN THIS WILL ARRIVE FOR OPTUS CUSTOMERS!
2018-12-05 09:31 AM
@Dan_C can you explain why my last post was removed from this thread?
It contained no offensive language, nothing inappropriate and has now been removed twice.
Perhaps it was removed on the grounds of being too effective?
2018-12-05 09:46 AM
Good question @jiminhno and it is certainly intentional because I just tried posting the same reply again and for a third time, it posted successfully and then was almost immediately removed.
Optus, wtf? Perhaps you'd prefer we take this thread to another forum? In case you hadn't picked up on this already, I consider myself to be pretty effective when it comes to communication and have a good track record believe me.
Continue censoring my posts without justification and I promise you that I'll create a PR nightmare over this so big it will even make Telstra look good.
2018-12-05 10:58 AM
I get the sensitivity but FWIW Optus very rarely censor posts. I'm sure I've made a few they'd have rather not published. Its possible there is a word in your post that is tripping things up automatically (generally the few posts that get ammended by Optus staff happen hours after they appear)? For example I've found "crimina1" is bizarrely on the list of verboten words.
2018-12-05 11:06 AM
Anyway lets focus our energy on the topic at hand folks
2018-12-05 11:42 AM
@Dan_C aside from the fact that in terms of features and network capabilities you're short changing your customers, of perhaps equal or greater concern is that this demonstrates a total lack of accountability or any sense of moral obligation.
Let's not forget this thread didn't start because of a rumour, small talk around the water cooler or misinformation. Optus made a commitment (on a world stage mind you) to the GSMA to support the RCS standard. The fact that this still hasn't been deployed years after entering into this agreement is bad enough. The fact that Optus hasn't been forthcoming and provided any update on roll-out timeline or communicated at all with its customers is even worse and to me suggests a complete lack of technical direction and certainly doesn't make me feel like a valued customer.
But of course, you're happy to continue to take our money every month, right Optus?
I hear you offer payment arrangements. Given that you don't believe delivering on your promises to me is important, how would you feel about me making a payment arrangement and then not paying?