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New Contributor Yaj
New Contributor

Prepaid service issue ( all incoming calls)

I have an Optus prepaid  service for my mobile phone device. I can make outgoing calls and send and receive text messages as usual from my service. There is a problem recieving any of my incoming calls. 

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Crowd Champion Davelew
Crowd Champion

Re: Prepaid service issue ( all incoming calls)



Would seem to be a problem with your phone.

Do the incoming calls show on the phone?

Have you got your ring volume muted?

If you have Do not disturb on your phone check that this not activated.   If an iPhone this on the side top left.




I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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