So I've now been without a phone for four days as I try to port from Virgin (also on the Optus network) to Optus. Considering that Virgin has been pushing Optus on their clients for the past 12 months as they look to exit, you would think their two porting teams would be slightly competent in the process steps porting on the same network. But nooooooooo.....of course, been in contact, usual garbage, "its an outage" "24-48 hours" "sorry - another 24-48 hours" "I'll raise an IT Case" "You'll be treated as a priority"....unfortunately I am stuck with these fools for 2 years now. Oh well, I did raise a TIO complaint after the first promise was broken. Welcome to Optus!!!
Still waiting for sim card after 3 weeks. have transferred from virgin to optus how long does this normally take? They say 5 days.
Hi anyone else had this issue recently - first number ported fine - SIM arrived on day 2 and ported on day 3 - 2nd number - NOTHING - it's been 10 days now and I've been told 3 times it's sorted - but going overseas in 6 days and no word of a sim on the 2nd service - let alone it being ported - have signed up to a plan with Roaming data also to be used on this trip - any ideas what I should do....
As we've had three complaints about this in the last three days I've merged them together. It's disappointing that this is your first experience with Optus.
I have spoken directly to Mobile Porting Support and they have stated that there is no outage. This aligns with soupaula having the first service transferred over directly and there have been plenty transfer over successfully from Virgin Mobile in the last few days.
Transfers from Virgin Mobile to Optus can take up to 5 business days.
It's not clear if the chat response team checked that the following details were correct on the order submitted:
If there is a mismatch or wrong info the port request will reject. For example if my Virgin Mobile account name is Raymond and I enter it or it was entered with Optus to be in the account name of Ray it will fail. Same if there is a typo in the account number or date of birth submitted, or if the information is actually wrong on the Virgin Mobile side. Can you still log in to your Virgin Mobile My Account to view your personal info to check it's all correct?
From here I would suggest reaching out to our Social Media Response Team.
If not, please Message Us here and have the agent confirm what details are appearing in the order.
Let us know how you go.
Ray - appreciate your effort to respond in detail. Unfortunately, the chat agents remain unable to describe the nature of the "technical issue" preventing the port. They did, however, advise the porting team raised an IT case - unfortunately, the chat team told me the same thing last Wednesday (7 days ago) with a 24-48 hour target. Now today, without any detail of the "technical issue" being provided to me, I am advised there is another IT case being raised with yet another extension of 24-48 hours target to resolve. What a joke. Merry Christmas from Optus eh?