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New Contributor
New Contributor

Poor 4g performance: dropout and connectivity issue, low signal.

Hi

We are experiencing major issue with our mobile connection.

Our address is *hidden* Glen st Milsons Point. We have been experiencing fluctuation of signal on hourly basis; signal reduced to 1 bar and signal loss.

Please let me know what can be done to resolve this?

 

Regards

Ray 

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Moderator
Moderator

Re: Poor 4g performance: dropout and connectivity issue, low signal.

Hey @yesray. I've had a look at the area around your address on our Network Status Page and I wasn't able to see anything reported at the moment. We do have some great troubleshooting steps for Mobile Connectivity you can run through. 


If that is still occurring, we recommend messaging us via the My Optus app. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. If for some reason you’re unable to use the My Optus app, please send a private message to the official Optus Facebook or Twitter page for further assistance.

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Trusted Contributor
Trusted Contributor

Re: Poor 4g performance: dropout and connectivity issue, low signal.

@yesray I suggest you edit your post and remove your address as this is a public forum and the hackers/scammers harvest this information.
I am an Optus subscriber, just trying to help.
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