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Occasional Contributor kaylamaree29
Occasional Contributor

Phone not registering Optus Network...stating unavailable

Hi All,

 

Phone wont connect to the optus network, sim card all fine etc. Tried doing it manually and just wont work.

 

Spoke to optus and their only solution was to just go into a store.

Unfortunetly I work during business hours and unable to do so and desperately need the phone to work.

 

Slightly disapointed with the customer service lately with Optus..If I call they just say use my app (currently cant as the phone isnt registering optus) or if I do a chat online with Optus just told to either use the app or go into a store.

 

Very frustrated customer over here!

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2 Replies
Online Community Manager
Online Community Manager

Re: Phone not registering Optus Network...stating unavailable

@kaylamaree29

 

I've replied back to your original thread → https://yescrowd.optus.com.au/t5/Network-Coverage/phone-not-registering-new-sim-prepaid/m-p/377730#M...

 

We'll keep the convo there, it's a little easier to keep track 🙂 

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Trusted Contributor
Trusted Contributor

Re: Phone not registering Optus Network...stating unavailable

You just wanted a temporary number while you waited for your phone. You could try an Aldi SIM, which is on the Telstra network.

 

The way you gave information in the last thread suggested that the phone you were using was an Optus smartphone, but was now not working for calls

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