A DM on facebook got me nowhere (took 2 days for them to reply back on facebook)-
"Hi Tony, our Customer Care teams have been impacted by COVID-19 restrictions, and we are working around the clock to establish a strong network of contact solutions for our customers. They will respond to you as soon as they can.
We recommend chatting with us via the My Optus App by clicking this link on your mobile device → app.optus.com.au/msg-us?tags=SMCT.
Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. Thank you for your patience. George"
Thanks for this feedback, Tony.
Due to the situation with Covid-19, the Social and Messenger teams are referring to the channel which has the most capacity to assist at the time,
If you reply to that response advising you have no access to Messenger or My Optus app, I'm told by them that they will assist.
It's not great to learn that you've been experiencing service issues all day, @Sandee. Since you've tried the Messaging App and you're still experiencing issues after been notified of the resolved outage we kindly ask that you send us a Private/Direct Message on our Official Facebook or Twitter page. This way our friendly Social Team can investigate and take a closer look at your service once we verify a few details.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.