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Optus blocking my website and email

Reallyagain04

Dear All

 

I am experiencing the same issues as a chap posted on the 4th of July 2017.  Optus has blocked my website for the second week in a row.  Last week a technican came on site and replaced the router and wifi.  I have run tracers, had my IT chap complete Ping tests over many many hours.  I am trying to get the phone support people to address the problem.  They said to send a note to noreplycasemanager@optus.com, but the site keeps rejecting my attempts through gmail and optus.  This is so frustrating, am I best to complain to the Australian Telecommuincations Ombudsman to see if I can get an honest answer and timeline to when this is going to be corrected.  I am at a loss and have spent a lot of money to try and resolve this problem.  Your assistance is appreciated.

Re: Optus blocking my website and email

Toomey

Thanks for raising this with us. Can you please confirm if the issue is with a specific website, or your complete broadband connection?


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Re: Optus blocking my website and email

Reallyagain04

Thank you.  It was the Optus Modem that was supplied by the supplier Sagecom.  The replacement unit that I was supplied was faulty.  It took quite a lot of phone calls to have the unit replaced.  This was completed on Wednesday by an on site technican.  I have requested that the job remain open just incase it breaks down like the last unit.

 

Therefore, I woudl suggest that this is fairly standard, if Optus is blocking a website I suggest it is the equipment that has been supplied.  Request that Optus have a technican visit to replace the faulty equipment, that is a start of the variables to sort out.  

Re: Optus blocking my website and email

Nam_L

Thanks for the update @Reallyagain04.

 

Should you need any further follow up on the matter, please let us know.

 

All the best,

Re: Optus blocking my website and email

68Pones

I am experiencing the same issue, have tried the factory reset of the modem over the phone, no luck, would another modem work? Other than a sagecom? What about the router, could that be part of the issue?

Re: Optus blocking my website and email

Dan_C

@68Pones, Can I confirm that you've contacted the web host provider to confirm if there are any blocks on their end?

 

What sort of email service are you using is it a company email or a service such a Gmail, Yahoo Mail etc?


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Re: Optus blocking my website and email

68Pones

Using pop account. Getting mail from other accounts just not the two urls. Host said everything was ok. When I connect my pc directly to modem I could see the site. LAN side firewall was off in wifi router but wondering if that could be the case? I have run a trace route but do not know how to interpret the data received. If I turn everything off and use phone hotspot with pc I can get mail and see sites. Thanks for your interest it’s more than Ian hearing from Optus backend support.

Re: Optus blocking my website and email

Dan_C

No problem Smiley Happy I'd try a DNS flush. If you're using Windows, try the following:

 

  1. Click Start.
  2. Enter cmd in the Start menu search text box.
  3. Right-click Command Prompt and select Run as Administrator.
  4. Run the following command: ipconfig /flushdns

We may block sites that are suspected of phishing or infringing on copyright.

 

If a site has been blocked due to copyright infringement, and you believe it has been blocked in error, please email Optus at copyright.officer@optus.com.au.

 

If a site is suspected of phishing, then a notification is sent through to the host to investigate a resolution.

 

What's the URL? I can confirm with Network if the site has in-fact been blocked.

 

 


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