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Optus
Online Community Manager
Online Community Manager

Optus Website temporarily unavailable

Important update from the Yes Crowd team.

Due to a fibre break near our Mascot exchange, some people may be experiencing issues accessing Optus.com.au. Technicians are working to restore site access as a priority.

Customers who wish to access account information or assistance can do so via 133937.

For general enquiries, you can reach out to us here on Yes Crowd. 

Optus apologises for any inconvenience and thanks customers for their patience.

 

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3 Replies
AndS
Regular Contributor
Regular Contributor

Re: Optus Website temporarily unavailable

Optus.com.au looks more like there are problems with the back end than a fibre connectivity issue as the web server is serving up a few pages, but the main page is not the usual page.

 

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AndS
Regular Contributor
Regular Contributor

Re: Optus Website temporarily unavailable

Done some digging and on Twitter::

Replying to @john23w
Hi John, we’re aware of an issue impacting NBN services for some of our NSW customers, fault ref: 23516156. Our tech teams are investigating and working to restore services as quickly as possible. We apologise for any inconvenience caused during this time - Aron
9:35 AM · Feb 8, 2021·Lexer

MSN:
https://www.msn.com/en-au/news/techandscience/yes-optus-nbn-is-down-for-some-customers/ar-BB1dtLKN?o...

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YetAnotherAcc
Respected Contributor
Respected Contributor

Re: Optus Website temporarily unavailable


@AndS wrote:

Optus.com.au looks more like there are problems with the back end than a fibre connectivity issue as the web server is serving up a few pages, but the main page is not the usual page.


The current page is not being served by their normal server. The other pages are run off different servers to the main optus.com.au so they are probably located elsewhere. Yescrowd for example is run from the US. So fibre break makes more sense.

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