Optus Webmail exceedingly slow

[David113]

Why is optus webmail so slow. It takes some minutes to log in and then more minutes to load the emails. Transferring to another folder, e.g. Spam, then also takes a long time.

I have good NBN connectivity and ALL other operations are satisfactorily fast. I note that this has been a (intermittent?) problem since at least 2016.

It is NOT a browser problem - I get the same performance in Firefox, Edge and Chrome.

[Nard_YC · Accepted solution]

Hi there, @David113. Thanks for posting on Yes Crowd. If you've tried all troubleshooting with your browser and confirmed no issues with your NBN connection, we recommend reaching out to our 24x7 Experts via Messaging in the My Optus App so they can look into this.

You can also message them on our website. 

If for some reason you're unable to get in touch with this team, feel free to send a PM to the official Optus Facebook page or Twitter page and the team will look into this further for you.

[David113]

I did contact the Optus experts. They took some unexplained action which dramatically improved Webmail. A bit of a problem that they seem not to monitor the system until someone complains