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COVID-19 impact to Optus Call Centres info here
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New Contributor
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Optus Student Hub

I have registered the mobile package for students for 3 days. Now I have not received the final order confirmation to submit the payment. So can you recheck the process for me? I have just received the temporary order number via Gmail.

Thanks a lot.

(removed)@(removed).com

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RetiredModerator
RetiredModerator

Re: Optus Student Hub

Hello @sinvu2017

 

I've just removed your email address from your post. This is a public forum so it's best to refrain from posting any personal info here. There are currently delays with our online orders. If you've received a temporary order number, this means our team have received it and it will be processed as soon as possible. Unfortunately due to high demand for a few of our Christmas offers, the normal 48 hours time frame has been pushed out. We'll process your order and send through a confirmation as soon as possible. 


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Re: Optus Student Hub

Thanks Mike-N. 

I received the call fron optus but I missed it. 
I try to recall but cannot contact via tel number in email, so can you give me the way to finish the process of student package, because i have to recharge the new one asap.
Thanks a lot.

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RetiredModerator
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Re: Optus Student Hub

Hi @sinvu2017 - I'd suggest getting in touch with us via LiveChat → http://optus.com.au/livechat. They'll be able to review your order. Let me know how you go and if you have any questions. Cass.

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