Optus Student Hub

[ Edited ]

I have registered the mobile package for students for 3 days. Now I have not received the final order confirmation to submit the payment. So can you recheck the process for me? I have just received the temporary order number via Gmail.

Thanks a lot.


Re: Optus Student Hub


Hello @sinvu2017


I've just removed your email address from your post. This is a public forum so it's best to refrain from posting any personal info here. There are currently delays with our online orders. If you've received a temporary order number, this means our team have received it and it will be processed as soon as possible. Unfortunately due to high demand for a few of our Christmas offers, the normal 48 hours time frame has been pushed out. We'll process your order and send through a confirmation as soon as possible. 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Re: Optus Student Hub


Thanks Mike-N. 

I received the call fron optus but I missed it. 
I try to recall but cannot contact via tel number in email, so can you give me the way to finish the process of student package, because i have to recharge the new one asap.
Thanks a lot.

Re: Optus Student Hub


Hi @sinvu2017 - I'd suggest getting in touch with us via LiveChat → They'll be able to review your order. Let me know how you go and if you have any questions. Cass.

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