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Online Community Manager
Online Community Manager

Optus Outages

Navigating the Optus Outage Map


To identify an outage in your area, you’ll need to select the correct outage type relevant to the service issues you’re experiencing.



Mobile Outages

To identify an outage on the Optus mobile network, make sure to tick the, “Mobile Outages” check box. Services that operate over the Optus Mobile network include:

  • Optus Mobile
  • Optus Mobile Broadband
  • Optus Wireless Broadband

Follow the steps below to find a known mobile outage in your area:

  1. Head to our Network Status page
  2. Highlight the, “Outages” tab on the upper right of your display
  3. Click the, “Mobile Outages” check box
  4. Enter your address or post code in the address field
  5. All mobile towers are displayed, use the legend below to check the status of the tower
    Optus_0-1573085231844.png
  6. Tap or click the tower for the latest update. You may be prompted to, “Report your fault


Broadband Outages

To identify an outage on the Optus Fixed Broadband network, make sure to click the, “Fixed Outages” check box. Services that operate over the Optus Fixed Broadband network include:

  • Optus ADSL and DSL
  • Optus Cable Broadband
  • Optus NBN Broadband
  • Fixed Phone services

Follow the steps below to find a known Fixed Home Broadband outage in your area:

  • Highlight the, “Outages” tab on the upper right of your display
  • Tick the, “Fixed Outages” check box
  • Enter your address or post code in the address field
  • Any unplanned or planned outages in your area will be displayed

    Optus_3-1573083675121.png  Optus_4-1573083675133.jpeg

If applicable, you may be prompted to, “Report your fault

Further help

Experiencing disruptions with your service and you’re unable to locate any outage using our Network Status page? Use the Optus @Home app  to detect performance issues and access tips on how to fix them, or contact us.  

If you have any questions, feel free to comment below 🙂

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