cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
New Contributor
New Contributor

Optus NBN outage notification

Why hasn't Optus notified its customers of NBN outage in 2577 Kangaroo Valley, NSW? Telstra notified their customers a few days ago. This is very poor customer service Optus.

Tags (1)
3 Replies
Highlighted
Esteemed Contributor
Esteemed Contributor

Re: Optus NBN outage notification

Hmm that's an excellent question and I'm wondering if it has something to do with the fact that it's planned maintenance. There is nothing listed on the Optus network status page.

 

https://www.optus.com.au/about/network/service-status

 

https://outages.telstra.com/

 

kangaroo-valley-outage.jpg

0 Kudos
Reply
Highlighted
New Contributor
New Contributor

Re: Optus NBN outage notification

If Telstra can inform their customers of planned outages a week beforehand, why wouldn't Optus do the same? This is the second time this has happened since we subscribed with Optus NBN. We still pay full price for the service just like Telstra customers do and yet we do not get vital communication/ notices from you. My husband relies on Vital Call (for emergencies) through your network and not informing us about this sorts of outages are not acceptable for the disabled. The Telecommunication Ombudsman will be hearing from us about this. Second time it's happened, NOT acceptable.

Highlighted
Esteemed Contributor
Esteemed Contributor

Re: Optus NBN outage notification

Yes I agree and also find interesting that nothing is mentioned on the Optus network status page now that we do know an outage is in fact happening.

0 Kudos
Reply
Top Contributors