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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

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Online activate does't work

I bought two Optus prepaid sim cards and activate them online, but after 12 hours the two sim cards are still not working. It was too hard to ask a 'correct person' to get a help with Optus, could someone tell me what to do? Those sim cards are for my parents and they are old, without a phone service can be unsecure for them. 


Thanks healps 

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Re: Online activate does't work

Hi @sszha2, appreciate your concern with this 😞

It should be up and running by now, but if you still need a hand please get in touch with our Prepaid team here so we can look into this for you! 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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