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New Contributor
New Contributor

Online activate does't work

I bought two Optus prepaid sim cards and activate them online, but after 12 hours the two sim cards are still not working. It was too hard to ask a 'correct person' to get a help with Optus, could someone tell me what to do? Those sim cards are for my parents and they are old, without a phone service can be unsecure for them. 

 

Thanks healps 

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RetiredModerator
RetiredModerator

Re: Online activate does't work

Hi @sszha2, appreciate your concern with this 😞

It should be up and running by now, but if you still need a hand please get in touch with our Prepaid team here so we can look into this for you! 


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