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Trusted Contributor
Trusted Contributor

Notification of Major outages / Technical issues

@Optus  I was wondering if Optus would look at a different approach re Major outages and Technical Issues.

I have been with a few different ISPs and one of the things I have noted Optus does not have appear to have a page with announcements for this type of issue.

The ongoing issues with Email /Webmail is a great example.
When I was with iiNet they had a page where major issues were listed, a case number an eta of restoration etc.

By the number of posts in Yes Crowd and I am guessing the support enquiries re  Email issues it would be beneficial to have somewhere where the customers go to first for information.  

I am an Optus user.
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Trusted Contributor
Trusted Contributor

Re: Notification of Major outages / Technical issues

@Optus  On the Optus Network Status Page Thank you.


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I am an Optus user.
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Respected Contributor
Respected Contributor

Re: Notification of Major outages / Technical issues

Nice to they are consistent in their approach .

On the default mobile tab it shows you the notification before you type in the address.

On the fixed line tab it shows you the notification after you type in the address.

🤣

 

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