Get your hands on Sam Smith pre-sale tickets thanks to Optus Perks! 24 hours only from 12pm (AEDT) 1... Read the full story
2017-03-21 09:22 AM
My phone has no service or my sim isnt active yet. Ive been waiting 4 days for service since getting my new phone and activating the sim sent with it. My number is previously an amaysim number so maybe thats the hold up but 4 days with no number is ridiculous! My phone says it doesnt support live chat, i cant call cause my old phone isnt working hence getting a new one, i cant go instore cause i have a sick child at home! Why isn't there just an simple email option or live chat available to all customers not signed up or phone not supported non the less! Just want s phone with a working number
2017-03-21 12:16 PM
Hi Arikatie, sorry to hear about the experience So this port over would be a same carrier port. Are you still getting service on the old number? It might just be stuck on the last step in regards to the CID number. You can speak to pre-activations here → http://yesopt.us/chat2us and they can push this through for you. Please let me know how it goes! Al
Have you seen something helpful? Don't forget to give it a kudos. Asked a question and got an answer? Make sure you mark it as an accepted solution!
Please ensure you abide by the community guidelines. All moderation actions are final.