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No service internet or phone line adsl

Hi I have not had any internet or phone line for over 24hrs and have logged about 4 jobs and it is saying network outage 

I have tried to contact someone via the app and no success 

I would like a technician to come and check please 

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Re: No service internet or phone line adsl

What's the postcode for this one @DorinaP?


If we've advised of a Network outage, you can log your fault online.


That way, we'll send you SMS updates we work to resolve the issue. 

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Re: No service internet or phone line adsl

5074 is the postcode

I think there is a fault in my line as i have had this problem before and a technician is required to come out onsite ti repair problem 

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Re: No service internet or phone line adsl

I'd say that's the most likely case.


We're not seeing any reports of a wide spread outage in 5074. Here's what I'd suggest.


1) Call us up on 133 937 > Ignore the 1st prompt (that'll send you a link to our messaging service)

2) Select option 2 for Internet

3) Select option 2 for General enquiries


Advise the agent that you're unable to use your internet service and we'll go from there.




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