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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
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New Contributor Madhur
New Contributor

No roaming service in India

Hi there, 

I have activated travel pack to use optus service in India. When I reached to Mumbai, I received a message from optus about roaming service activated. However after few minutes it shoed me NO SERVICE. I tried few things resetting network settings, rebooting few times, had a chat with technical staff but still facing the same issue and there is no network. 

If you could share some solution, would be highly appreciated. 

Thanks

 

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12 Replies
Online Community Manager
Online Community Manager

Re: No roaming service in India

Hey Madhur, thanks for reaching out to us here!

 

Are you able to confirm the make and model of your handset? You might need to go in and manually select an overseas carrier to roam on. You should be prompted to choose an available Network to roam on. We have an extensive list of roaming partners in India.

 

Let us know how you go, we're more than happy to help out. 

 

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We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

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New Contributor Madhur
New Contributor

Re: No roaming service in India

Thanks Dan

 i have performed every possible option and its not working for me

i have two numbers one on Iphone 7 and the other one is HTC U11

if you could provide a solution would be highly appreciated 

thanks

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Online Community Manager
Online Community Manager

Re: No roaming service in India

@Madhur,

 

I've just sent an email through to our Network interface management team. Once I receive a response, I'll be sure to let you know. 

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We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor Raags
New Contributor

Re: No roaming service in India

Hi, I'm having the same problem in India. It was ok in singapore. I'm using a Samsung Galaxy S7.

Regards

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Online Community Manager
Online Community Manager

Re: No roaming service in India

We seem to have a number of customers impacted. I'll send through a response as soon as I have something for you guys.

--------------------------------------------------------------
We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor MASYD
New Contributor

Re: No roaming service in India

Hi, any update? Our director had same issue NO roaming service at India Mumbai.

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New Contributor Simk
New Contributor

Re: No roaming service in India

 

Hi

I

I am also writing from India, as mentioned in earlier post  y some other people also I am also facing the same issue as there is no service available showing on international roaming here, it should connected for few seconds then went off

kindly assist o  the same 

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New Contributor Raags
New Contributor

Re: No roaming service in India

Hi, 

I'm connected now. It's fixed i think.

Cheers

Raags

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New Contributor Simk
New Contributor

Re: No roaming service in India

Hi

I still can't connect to my international roaming

I have brought this to the notice on live chat also

Timely support would be highly appreciated.

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