So how can I live in the middle of the Gold Coast and have no reception in my house? I have checked the coverage maps, its supposedly great across the board. I have to leave the house to get messages/voicemails. A bit over a week into a plan... loving life...
Have you had Optus service inside the "house" before?
Any other providers that work in the house?
Gold Coast has had a huge amount of money spent on its mobile network in the last few years (Commonwealth Games), very suprising that you are having coverage issues - although depends on what the dwelling is built out of and other factors, very hard to judge internal coverage as Optus does not control what building materials are used.
Virgin Mobile used the exact same network as your on now.
Could be several reasons - i see a tower is down on the gold coast via https://www.optus.com.au/shop/mobile/network/coverage
May have been new contruction thats now blocking tge tower you were previoisly on.
Or someone is operating an illegal signal booster and its causing issues in an area.