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New Contributor Ben_S
New Contributor

No reception

So how can I live in the middle of the Gold Coast and have no reception in my house? I have checked the coverage maps, its supposedly great across the board. I have to leave the house to get messages/voicemails. A bit over a week into a plan... loving life... 

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Trusted Contributor
Trusted Contributor

Re: No reception

Have you had Optus service inside the "house" before?

Any other providers that work in the house?

 

Gold Coast has had a huge amount of money spent on its mobile network in the last few years (Commonwealth Games), very suprising that you are having coverage issues - although depends on what the dwelling is built out of and other factors, very hard to judge internal coverage as Optus does not control what building materials are used.


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New Contributor Ben_S
New Contributor

Re: No reception

I rolled over from Virgin seeing as they no longer exist. Virgin used Optus anyways I believe, but its worse now. Other providers are fine here. 

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Trusted Contributor
Trusted Contributor

Re: No reception

Virgin Mobile used the exact same network as your on now. 

 

Could be several reasons - i see a tower is down on the gold coast via https://www.optus.com.au/shop/mobile/network/coverage

 

May have been new contruction thats now blocking tge tower you were previoisly on. 

 

Or someone is operating an illegal signal booster and its causing issues in an area. 


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Please remember to acknowledge their awesomeness by throwing a Kudo and/or Accepted Solution their way!