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No *outdoor* coverage in Clifton Hill VIC

jqr

Good Evening,

 

I have come here as I can not find the coverage issue form that used to exist many years ago.

 

Here is my issue:

 

1. In the last week, I have no usable outdoor signal around John St Clifton Hill VIC 3068. Yes, thats right, outdoor coverage. Indoor coverage is perfectly fine.

2. By "no usable outdoor signal" I mean up to 4-5 bars are showing, 4G icon, but no data flow at all. Web page hang, apps hang.

3. UE is iPhone 6, iOS 10.

4. Previously I had no issue with this service in this area. The Optus service was faultless. Same UE owned for 2 years.

5. I have reset the device, flight mode on/off, no success.

6. This occurs at all times I have tested. Morning, evening,  midnight, etc. well outside the busy hour.

 

I am not sure how to go about logging this as an issue. 

 

However, here are my own observations which may or may not prove useful to your investigation.

 

1. I observe the problem exists on L2300 only which was recently activated on the site at 505-515 Hoddle St. When UE is camped on L2300, no data flow at all, even with RSRP <-80dBm on at least 2 sectors with PCI 259 and 260. When UE camped on L700 and L1800, no issue at all. This may explain indoor only coverage.

 

2. To confirm my UE is not at fault with L2300 radio hardware, I drove to the site at 369 Nicholson St Fitzroy which is equipped with B40 as well. On L2300 sectors with PCI = 435,436 there was throughput >50Mbps.

 

 

 

 

Re: No *outdoor* coverage in Clifton Hill VIC

Serena

Hi @jqr,

 

Welcome to the Yescrowd community Smiley Happy

 

I must say, normally it's the other way around! You've mentioned you've done a couple of tests done with your phone, are you able to please backup all the information on the handset and restore your phone?

 

I'd also suggest visiting a local Optus store and picking up a new SIM card. 

 

I've had a look in the area and can't see anything reported to suggest what could be causing this. If you're able to do the above and report back that would be great.

 

If the issues are still persisting we can raise this with our network team.


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Re: No *outdoor* coverage in Clifton Hill VIC

Beebster

I can confirm the issue in Clifton Hill 3068 Victoria. Data not available on the nearby train station platform. Signal strengths all look ok. I have a dual sim phone and no problems when I switch to the non-optus carrier. Its been this way for a few weeks now. When can we expect a fix?

 

DB

Re: No *outdoor* coverage in Clifton Hill VIC

jqr

I can confirm Optus have fixed the issue as of yesterday. After much insistence, I bypassed the offshore call centre and got someone who wasn't interested in blaming the subscriber, phone and/or SIM card.

 

Cheers to Marion of Optus.

 

regards,

Jeremy 

Re: No *outdoor* coverage in Clifton Hill VIC

Pete

Sorry to hear of your experience jqr; however glad to hear it's since been sorted. Hope you have a great weekend. 

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