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New Contributor
New Contributor

No Service


I have had to put my SIM into an my old phone, due to my newer device dying.

I have no service, it just says SOS only.

I have tried turning it off and reinserting the card and haven't changed any settings.

Optus seems to have gotten rid of any helpful direct customer support. Obviously I can't call them.

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Online Community Manager
Online Community Manager

Re: No Service

Hi @Clarice

You can contact us over Messenger (as long as you have access to the web) . We also have a really great team on Facebook or Twitter.

If you send them a quick message, they'll send through an ID form for you to complete. 

Otherwise, you might have to head in-store and organise a SIM replacement. We can only do SIM replacement over the phone (if you've picked up already) or in-store.

If you've found my answer helpful, please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy