No Service

[Clarice]

Hello,

I have had to put my SIM into an my old phone, due to my newer device dying.

I have no service, it just says SOS only.

I have tried turning it off and reinserting the card and haven't changed any settings.

Optus seems to have gotten rid of any helpful direct customer support. Obviously I can't call them.

[Dan_C · Accepted solution]

Hi @Clarice, 

You can contact us over Messenger (as long as you have access to the web) . We also have a really great team on Facebook or Twitter.

If you send them a quick message, they'll send through an ID form for you to complete. 

Otherwise, you might have to head in-store and organise a SIM replacement. We can only do SIM replacement over the phone (if you've picked up already) or in-store.