Note: This is a public online forum.
Yes Crowd cannot access or view customer accounts/orders.
Please don't post your personal details.
In any medium or large company you will find NO management on the support forums, only support staff and possibly occasionally their boss, who is in real terms a team leader or manager of say 5 to 10 people.
Hi @Lisalila2, I'm so sorry to learn of your poor experience. This is definitely not the level of service that we strive to provide you as a valued customer. We would like to look into this further with you.
For privacy reasons, we’re unable to look into account details on Yes Crowd. Could you please message us via the My Optus app: https://app.optus.com.au/msg-us?tags=OCAYCMSG? Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible. If you are unable to access the app due to your cancelled service, please send a private message to the official Optus Facebook or Twitter page so that we can investigate.