Showing results for 
Search instead for 
Did you mean: 
Ask a Question

Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Occasional Contributor
Occasional Contributor

Network Coverage in Woodstock NSW 2793

Does anyone else find that the optus chat people constantly lie about network coverage issues in their area? I constantly get lied to. The otherday I received messages that tower service was finished. Now for three days we have had no service/reception to our phones in this area. None not even intermittent. I think someone uses a device to cut service in this area and all optus chat staff seem to want to do is to chat and "be your friend" I actually think that they have an obsession with annoying certain users telephone to try and make them talk to their staff to be "social" I dont want to talk to them as they constantly say one thing on the phone then the bills come wrong and then they threaten to cut service with wrong bills and cant put you through to anyone who knows how to fix it and then they say that the phone has been restricted but then turn around and say its network coverage issues. Its like they have absolutely no idea what going on with the coverage and if they find out when you really need to use a phone they purposely make sure it doesnt work. 3 days no coverage at all?? How is that maintenance of the tower. 3 whole days no service

0 Kudos
1 Reply

Re: Network Coverage in Woodstock NSW 2793

Hey @Lmnv_1 - Thanks for sharing this with us.\

I apologise that you've had a few issues with your service in the area.

Judging from what you have mentioned, it sounds like this is a phone related issue, is this correct?

Have you had the chance to replace the SIM card? Another quick fix you can try is by turning on Airplane mode for about 30 seconds and then off to see if this refreshes the network.

If you continue to face issues, feel free to send us a message either via Facebook or Twitter and our team can take it from there - Steven

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

Top Contributors