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2019-05-22 06:06 PM - last edited on 2019-05-22 06:23 PM by Ray_YC
My NBN is not working in Epping Vic 3076
Contact centre is a joke and half Optus help pages are down
Can't get any help anywhere
Does anyone else have this problem?
Solved! Solved: Go to Solution.
2019-05-21 02:09 PM - edited 2019-05-21 02:10 PM
I can't connect to shopify in any way using my Optus NBN, my store won't load, nor can I log into my back end. The message is that it timed out. I contacted shopify via facebook (since I also can't use the shopify contact form because that won't load either) - and they said they have had a lot of people from Australia using Optus contact them today about this same problem, that they think that somehow Optus have unintentionally blocked Shopify.
I can load my website fine on my Telstra mobile....
I have restarted computer, restarted modem, cleared cache.
Any help appreciated ☺
2019-05-21 02:26 PM
Whilst I dont have Shopify, I cant log into any games with my optus 4g on my mobile. A number of people reporting the same (including problems with PS4 games connecting through Optus WIFI). Started around 12.30ish
2019-05-21 02:52 PM
Optus prepaid. iPhone XS Max on iOS 12.3.
Since 12.30pm this afternoon, I have three dating/chat apps that will not connect to the server.
However when I toggle on my VPN (Private Internet Access VPN) these three apps connect instantly.
I have checked the server status of these apps from the developer and they’re all working with no reported issues.
I have restarted/hard reset a few times and tried resetting all network settings with no effects.
What should I do?
2019-05-21 03:01 PM
It appears Optus may have accidentally blocked a chunk of the internet.
Others are reporting similar issues. You'll need to hang tight until someone checks it out in Optus HQ.
Till then use your VPN
2019-05-21 03:14 PM
Similar issue with me and a few dating/chat apps.
I’m using my VPN to bypass the random blocking by optus for now.
2019-05-21 03:15 PM
We haven't heard that officially, Shopify may need to contact Optus through their own channels (if they haven't already since other customers have reported it to them) as per a similiar issue posted here recently. It was resolved fairly quickly once that happened.
Yours is a separate and known issue. Please follow this thread for updates.
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2019-05-21 04:07 PM
Hi Peter, do you have any other details of this? I'm currently dealing with an outage to a service at work from users on Optus' network and I'd really like to be able to point to a root cause for them.
2019-05-21 04:20 PM
Nope sorry. Just a lot of random posts popping up saying things aren't working right.
Optus posted this just before.