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2017-06-20 11:01 PM
G'day Optus users,
I am having alot of trouble getting into "My Account".
After having my user name changed and password changed ( that was a 2.5 hour ordeal) I find I still cannot get to My Account
as I cannot get pass the Linked services. No matter what numbers I put in it gets knocked back as not valid.
I keep getting the message The service does not match the market segment of my user account.
I went to profile and it tells me Optus has a problem its not me.
If I cannot get to My Account ( that near a month now ) I think I have the problem.
I would prefer not to spend 2 to 3 hours of my days off work discussing this on my iPhone by message text with a very polite Optus person that helps to a degree and then says I am not able to do this part i will send you to someone else.
I am not the brightest pencil in the colour pencil case with IT I realise that however I do not think my service request warrants the frustration I am now experiencing. Is this a common problem.
Yes this is my first question to the Yes crowd. Any info or exoeriences would be appreciated.
I do have anoyther question I never seem to have the right query that matches the menu press when I call 133937, is that a common occurence with the Yes Crowd. And if some of this is a bit bland already on the discussions forgive me its the dull colouring pencil at work.
Solved! Solved: Go to Solution.
2017-06-28 02:11 PM
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2019-02-14 10:02 AM - edited 2019-02-14 10:02 AM
I've been having issues with My accounts since i first created,
- none of the linked servers are displayed
- cannot link any of my new services even though i have the service ID
- cannot view any of my bills or payment.
- and from today it keeps reloading the My Account page in a infinite loop and i cant access anything