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New Contributor PDP
New Contributor

My Account-Profiles-Linked Services not matching

G'day Optus users,

I am having alot of trouble getting into "My Account".


After having my user name changed and password changed ( that was a 2.5 hour ordeal) I find I still cannot get to My Account

as I cannot get pass the Linked services. No matter what  numbers I put in it gets knocked back as not valid.


I keep getting the message The service does not match the market segment of my user account.


I went to profile and it tells me Optus has a problem its not me. 

If I cannot get to My Account ( that near a month now ) I think I have the problem.


I would prefer not to spend 2 to 3 hours of my days off work discussing this on my iPhone by message text with a very polite Optus  person that helps to a degree and then says I am not able to do this part i will send you to someone else. 


I am  not the brightest  pencil in the colour pencil case with IT I realise that however I do not think my service request  warrants the frustration I am now experiencing. Is this a common problem.

Yes this is my first question to the Yes crowd. Any info or exoeriences would be appreciated.


I do have anoyther question I never seem to have the right query that matches the menu press when I call 133937, is that a common occurence with the Yes Crowd. And if some of this is a bit bland already on the discussions forgive me its the dull colouring pencil at work.





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RetiredModerator Toomey

Re: My Account-Profiles-Linked Services not matching

@PDP I can check your settings on our end. Feel free to send me a PM with your account number, full name, DOB and email address.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor Andhd
New Contributor

Many Issues with "My Account"



I've been having issues with My accounts since i first created,

- none of the linked servers are displayed

- cannot link any of my new services even though i have the service ID

- cannot view any of my bills or payment.

- and from today it keeps reloading the My Account page in a infinite loop and i cant access anything

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