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New Contributor
New Contributor

Mobile tower outage

Just wondering if anyone has had a longer tower outage than ours at Benandarah, NSW. It has now been out at least eight months. Numerous complaints have been ignored. With three mobiles relying on this service we are a bit bit pissed off to say the least.

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Esteemed Contributor
Esteemed Contributor

Re: Mobile tower outage

Where was the tower located is it the one over the other side of Princess Hwy?

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Trusted Contributor
Trusted Contributor

Re: Mobile tower outage

https://oztowers.com.au/Home/Query

https://www.optus.com.au/shop/mobile/network/coverage

 

Carls Road is marked as dead on the Optus outage/coverage map. Can't see any obvious workaround besides using Telstra.

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New Contributor
New Contributor

Re: Mobile tower outage

that’s the one

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New Contributor
New Contributor

Re: Mobile tower outage

Unfortunately no Telstra at all around here. I would definitely give Optus the flick if I had a choice. I have spent hundreds trying to improve the service and now nothing.

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Moderator
Moderator

Re: Mobile tower outage

Hey @Trike, thanks for reaching out to us about this.

 

I can see techs are having trouble getting access to the site. 

 

We're currently waiting for further assistance to get access.

 

You can also log a fault via the Network Status page to receive updates as we have them? 


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Trusted Contributor
Trusted Contributor

Re: Mobile tower outage

>>Unfortunately no Telstra at all around here.

 

LOL. You haven't been checking every week, have you?

 

  • Telstra 3G 850MHz Activated 23-Jul-2018
  • Telstra 4G 700MHz Activated 23-Jul-2018
  • NBN 4G 2300MHz Activated 20-Oct-2015
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