Interesting reply and not very insightful.”.
How would you know how insightful it is? I spent eight hours trying to isolate this exact issue on my machine (not on Optus NBN). I disabled drivers, bypassed modems, ran via mobile hotspots, uninstalled router FW, changed GPUs. At times the issue cleared temporarily but then resumed.
I found booting to Safe Mode & Networking completely resolved the problem every time. Not a solution but diagnostically relevant IMO. No one on this thread appears to have bothered trying it. You can only lead a horse to water.
@abutler11, It sounds like you've tried most troubleshooting already. If you're still facing issues, I'd recommend getting in touch with our 24x7 Messaging Team via the My Optus App to see if a case needs to be raised so they can investigate the root cause of the issue and see if it lies on our end.
I'd also recommend reaching out to Microsoft/Teams Support so they can also investigate on their end.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.
@Nard_YC - I have attempted to raise this with Optus support, and wasn't taken seriously.
I've now just changed service providers and this issue no longer exists. This is a specific issue impacting Optus customers, perhaps with HFC/speed pack.
I've now got a better deal, saving about $25 a month, and it literally got cutover in 1 hour, and I don't have to deal with the crap service I've had to put up with. Optus best take note - this issue has seriously impacted my productivity when I'm working primarily from home, and you've lost a customer that's been with you for 10 years. Way too slow to respond to this critical issue.
Adding my voice to this also. I have had ongoing teams specific problems and came across this thread. Multiple uninstalls, re-installs, patching and change of routers and modems. I did get a much better result when moving homes with the same speed pack and NBN over HFC. The good performance lasted about 2 days and then went back to the same results. Experiencing grainy video and delays on presenting content. A colleague was having the same issues with FTTP and Optus which was fixed by moving to another provider (Superloop) reading this thread it seems pretty hit and miss on the providers that have this issue.
Optus, can you supply more in the way of diagnosis? I have been a customer for many years and dont want to churn to a new provider to fix a problem like this..