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New Contributor
New Contributor

MMS works on 3G not on 4G

Hi, I'm having an issue with MMS not sending or downloading over 4G, yet working perfectly on 3G. I have been through all the settings with live chat, to no avail. Any help would be greatly appreciated.

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RetiredModerator
RetiredModerator

Re: MMS works on 3G not on 4G

Hey @hdanakis, can you send through a private message with:

 

Service number

Full name

DOB

 

I'll check to make sure everything is provisioned on our end.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor
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Re: MMS works on 3G not on 4G

I ended up speaking directly to customer service. The MMS for 4g wasn't active on their end. Thanks anyway.

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RetiredModerator
RetiredModerator

Re: MMS works on 3G not on 4G

Thought that may have been the case. Good to hear we got it sorted!


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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