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Lost connection

I have changed my mobile broadband sim only data plan. I went from 25gb plan to 50. Everything changed properly and received SMS confirming. As soon as it changed I was logged out of the internet. I took my dongle out and reinserted. My network log in page changed to 3G and won't connect. Is there something I need to do?
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Re: Lost connection

Hi @Terry1, sorry to hear you're having some troubles with your mobile broadband SIM after you changed plans.


May I suggest having a look at My Optus Service Is Not Working: Troubleshooting Index for steps to help you get the best connectivity for your service.  Just select the Internet connection type you have.


Please also check Mobile APNs & technical settings to ensure your APN settings are correct.


If you're still having issues with connecting please reach out to us by a private message via our Social Media pages (official Optus Facebook page or Twitter page) where we'll be able to grab your details securely and take a closer look for you.  From there, we'll be able check the status of your service and possible causes for it not working.


Alternatively, you can reach us on a smart device via our Messaging service on the My Optus app 24/7.

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