Hi
Have you tried online chat or phone +61 2 8082 5678
It's free if using your Optus service
Dave
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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button
Hey @Pizoi, have you tried following this guide? → How to Unlock Your Mobile Device From The Optus Network
If you have any issues, we can escalate it from our end. Feel free to send me a private message with the below information:
Name:
DOB:
MSN (Phone number used with IMEI):
IMEI:
Handset Make:
Handset Model:
Network Unlock Code that is not working:
Online Request Date: (if applicable)
Send Network Unlock Code via Email to:
Escalation Reason & Other Comments: (Description of issue and what is required)
