So just to make things real for everyone. Optus, please tell us your company's current position in payment requirements for a service that is substandard (not as contractually stipulated), during the COVID19 Pandemic, but not categorically only a direct result of the COVID19 Pandemic? What is your Official Stance with customers who think the service was/is substandard before/after the recent pandemic event, but regardless, currently consider the service practically non-existent during this pandemic?
Who can claim a reduction for services that they deem unsatisfactory as per their particular Service Agreement? List all reasons.
Will understand the lag in responding, these are tough times for everyone, augmented by inadequate service providers, and that represents Checkmate.
Peter, I believe I have seen your responses before, they all seem to take a discernible and defensible position in Optus's favour. Are you an Optus employee? Or do you receive any remuneration, of any form, from Optus or any of it's affiliated companies?
Rather than pointlessly swear on the bible I'm not an Optus employee (They're clearly indicated as Moderators) I'd prefer it if you played the posts and not the man. I covered 3 or 4 different angles to your question including helpful info on how you already have access to what you seem to be after?
Optus are scrambling like almost every other company in the nation to protect employees, support customers and ensure the business survives. It does seem a bit churlish at the moment to be demanding recompense?
Ethically they should indicate as moderators. Want another chance to answer??? Realistically, I asked Optus to officially respond, however I did word it for other non-optus to relate, I suppose. Here's another chance??? Really think Optus is in the same boat as every other company in this nation? How do you know that? Perhaps you are right, maybe I should just stop being CHURLISH and pay the invoices as they arrive, for an unsatisfactory service, and even though it seems like throwing money in the toilet, I should turn the other cheek, like an appreciative and obedient sheep, albeit directed for slaughter. Thanks Optus.
however I did word it for other non-optus to relate, I suppose.
Not to mention that this is a public forum where anyone can respond, regardless of who you addressed your post to.
As for my Optus affiliation, in case you are interested:
We’ll be offering to our customers, including small businesses:
I hope that helps.
Just jumping on this because the chat function in my app won't work... and can see no otherway to contact anyone at this time
I'm now without broadband service for the entire current billing period, at the time I need it most (directed to work from home). The times that App Chat has been working, no one has been able to offer any support apart from the turn off turn on your modem.
1) Can Optus please tell me how to contact when you're not accepting calls at this time - automatedly directing to the App Chat; and
2) How do I go about being reimbursed for this month of straight out non service?
I appreciate this is a difficult time for all - but would appreciate any help at all.