It's always helpful to Yes Crowd to let us know the postcode/suburb you're located it.
Clarifying what type of internet connection is also useful.
Customers can check for any reported network issues by clicking the outages box on the network status page.
Really sorry to hear that you are having connection problems with your internet connection.
Here are a few suggestions that might help. We've set up a page full of general information due to the COVID-19 impacts that has a whole lot of helpful tips and steps that might help you get back online.
· No Broadband connectivity (no access to the internet)
· No Mobile connectivity (can't make or receive calls)
If you mention that you were sent through by ChristianYC they'll be able to help you out. Please note, the team won’t be able to respond right away, but they’ll be with you as soon as they can.
Alternatively, you can Message us via the My Optus app. You’ll just need to ensure that you select the relevant prompts: ·